1. About these terms
These Terms & Conditions apply to every reservation made with Momo Hotel, Abuja, Nigeria (“we”, “us”, “the property”), whether made on this website, by phone, by email, by WhatsApp or in person. By making a reservation you (“the guest”) confirm that you have read and accept these terms on behalf of everyone in your party.
2. Reservations and confirmation
All reservations are subject to availability. A reservation is confirmed when you receive our written confirmation by email or message, not when a request is submitted. The person making the reservation must be at least 18 years old and is responsible for the accuracy of the details given and for the conduct of every guest in the party. Rooms may not be occupied by more guests than the maximum occupancy stated for the room.
3. Rates, taxes and charges
Rates are per room per night and are quoted in Nigerian Naira (₦). Applicable taxes and statutory charges are shown before you pay. Prices shown on this website are live and may change until your reservation is confirmed; once confirmed, the confirmed rate applies to your stay. Services and extras you request during your stay are charged at the prices in force at the time.
4. Payment and deposits
The payment methods we accept are shown when you book. Full payment, or an approved deposit, is required to secure your reservation.
5. Cancellation
The cancellation terms of your rate are shown before you pay and form part of your reservation. Rates sold as non-refundable cannot be cancelled for a refund; this is stated clearly before payment. To cancel, use the link in your confirmation or contact us using the details below. A cancellation takes effect when we acknowledge it.
6. Refunds
Where a refund is due under these terms, it is made to the original payment method. Your bank or card issuer may take several business days to show the credit.
7. No-shows and early departure
If you do not arrive on your check-in date and have not cancelled, the reservation is treated as a no-show and the room may be released. Leaving earlier than booked does not entitle you to a refund for unused nights unless we agree otherwise in writing.
8. Changes to your reservation
Requests to change your dates or room can be made before arrival and are subject to availability and to the rates in force.
9. Check-in
Check-in times are shown in your confirmation.
- Every adult guest must present a valid government-issued photo ID; the name on the reservation must match the ID presented.
- We may refuse check-in to anyone unable to meet these requirements, without refund.
10. Check-out
Check-out times are shown in your confirmation. Late check-out is subject to availability and may be charged.
11. House rules
- Smoking (including e-cigarettes and vapes) is not permitted inside rooms or indoor areas; a cleaning charge applies where this rule is broken.
- Parties and events are not permitted without our prior written consent.
- Quiet hours are observed from 11:00 PM to 7:00 AM out of respect for other guests.
- Pets are not permitted unless we have agreed in writing; assistance animals are always welcome.
- Children are welcome. Guests under 18 must be accompanied by a parent or guardian.
- Visitors who are not registered guests may be asked to leave the rooms by 10:00 PM, and may be asked to show ID.
- Illegal substances, weapons and hazardous materials are prohibited on the premises.
12. Damage and guest responsibility
Guests are responsible for any loss of or damage to the room, its contents or the property caused by them or their visitors, beyond ordinary wear and tear. We may charge the reasonable cost of repair, replacement or additional cleaning, and may deduct it from any caution deposit. We may end the stay of any guest whose behaviour endangers others, damages the property or breaks these house rules, without refund.
13. Our liability
Momo Hotel is not responsible for the loss of, theft of or damage to guests’ personal belongings, vehicles or valuables except where caused by our negligence; please use in-room safes where provided. We are not liable for any failure or delay caused by events beyond our reasonable control, including power or water supply failures, severe weather, civil unrest, epidemics or government action. Nothing in these terms limits liability that cannot be limited by law.
14. If we cannot provide your room
In the rare event that we cannot provide the room you booked, we will offer a comparable or better room at the property or a full refund of the affected nights.
15. Use of this website
Room descriptions, photographs and amenity lists are provided in good faith and are illustrative; minor differences may occur. You must not misuse this website, attempt to interfere with its operation or make speculative, false or fraudulent reservations.
16. Your personal information
We handle the personal information you give us in line with our Privacy Policy, which forms part of these terms.
17. Governing law and disputes
These terms are governed by the laws of Nigeria. If you have a complaint, please raise it with us first so we can try to put it right; any dispute that cannot be settled amicably will be referred to the competent courts of that jurisdiction.
18. Changes to these terms
We may update these terms from time to time. The version published on this website when you make your reservation applies to that reservation.
19. Questions about these terms
Momo Hotel is happy to help. You can email momo@gmail.com, call +234810551400 and write to us at Abuja, Nigeria.