Legal

Privacy Policy

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1. Who we are

Momo Hotel, Abuja, Nigeria (“we”, “us”) is responsible for the personal information described in this policy. We process it in line with the Nigeria Data Protection Act 2023 and, where it applies, the EU and UK General Data Protection Regulation (GDPR).

2. Information we collect

  • Reservation details — your name, email address, phone number, city, state and country, the dates and room you book, the number of guests and any special requests.
  • Identity details — the photo ID you present at check-in, where we are required by law or by our security procedures to record or copy it.
  • Payment information — the amount, method and status of your payments. Card details are entered directly with our payment processor and are never stored by us.
  • Communications — messages you send us by email, phone, WhatsApp, our website forms or chat, and our replies.
  • Stay information — your arrival and departure, services you use, charges, feedback and reviews.
  • Website data — technical information such as your device, browser and pages visited, collected through essential cookies and similar technologies.
  • Safety — where the property operates CCTV in common areas, recorded images for the security of guests and staff.

3. How we use your information

  • to take, confirm and manage your reservation and your stay (performance of our contract with you);
  • to process payments, refunds and invoices, and to keep accounting and tax records (legal obligation);
  • to verify identity and keep guests, staff and the property safe (legal obligation and legitimate interests);
  • to send you reservation confirmations, check-in instructions and service messages by email, SMS or WhatsApp (contract);
  • to answer your questions and handle complaints (legitimate interests);
  • to improve our services and website (legitimate interests);
  • to send you offers and news, only where you have agreed and always with a way to opt out (consent).

We do not sell your personal information.

4. Who we share it with

  • the payment processor that takes your payment, to take and refund payments;
  • BookingHQ, which provides our reservation and website platform and processes data on our behalf under contract;
  • messaging and email providers that deliver our messages to you;
  • professional advisers, insurers and auditors where necessary;
  • the police, immigration or other authorities where we are required by law to do so.

Everyone we share information with may use it only for the purpose we share it for.

5. International transfers

Some of our service providers store data outside your country. Where they do, we rely on appropriate safeguards such as contractual commitments to protect your information.

6. How long we keep it

We keep reservation and payment records for as long as we need them to provide your stay and to meet our legal, accounting and tax obligations — usually up to six years after your stay. Identity copies and CCTV recordings are kept only for as long as the law or our security procedures require, after which they are deleted. Marketing preferences are kept until you withdraw your consent.

7. How we protect it

We use technical and organisational measures — access controls, encrypted connections and trusted providers — to protect your information against loss, misuse and unauthorised access.

8. Your rights

You have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your information, where we are not required to keep it;
  • object to, or ask us to restrict, how we use it;
  • receive your information in a portable format;
  • withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us at momo@gmail.com. You also have the right to complain to the Nigeria Data Protection Commission (NDPC).

9. Cookies

Our website uses essential cookies to keep your booking and session working, and may use analytics cookies to understand how it is used. You can control cookies through your browser settings; blocking essential cookies may stop parts of the booking process from working.

10. Children

Reservations must be made by an adult. We collect information about children only as part of a reservation made by their parent or guardian.

11. Changes to this policy

We may update this policy from time to time. The current version is always published on this website.

12. Contact us about your data

Momo Hotel is happy to help. You can email momo@gmail.com, call +234810551400 and write to us at Abuja, Nigeria.